Terms & Conditions

Bookings

Bookings can be made by phone, text message or via our online booking form. By submitting a booking request, all travelling passengers agree to these Terms & Conditions. Your booking is not confirmed until you receive confirmation from us by phone, text message or email.

Pricing

All prices are quoted in Australian Dollars (AUD) and include GST.

A 25% deposit is required to secure bookings over $100.

Additional Charges

The following charges may apply where applicable:

Public Holiday Surcharge: $40
Vehicle Cleaning Fee: $150 if the vehicle requires cleaning due to food or drink spills, excessive mess or illness resulting in loss of service.

Payments

Payment can be made by:

Cash
EFT / Direct Credit
Visa
Mastercard

A tax invoice will be issued within 24 hours of payment.

Please note:

American Express (AMEX) is not accepted.

Cancellations

Cancellation requests must be submitted by email or text message.

Refunds are provided as follows:

Notice Given Refund

More than 7 days - Full deposit refunded

7 days to 48 hours - Full deposit less a $30 administration fee

48 to 24 hours - 50% of deposit refunded

Less than 24 hours - No refund

Liability

We are committed to providing a safe, reliable and professional transfer service. However, we cannot be held responsible for delays or disruptions caused by circumstances beyond our reasonable control, including but not limited to:

Road closures or detours
Heavy traffic
Severe weather conditions
Vehicle accidents
Flight, train or bus delays
Other unforeseen events

Should we be unable to complete your booking due to circumstances beyond our control, we will make every reasonable effort to arrange a suitable alternative at no additional cost.

While every effort will be made to return lost property, we accept no responsibility for items left in our vehicles.

Insurance

All vehicles are fully insured, and our drivers carry the appropriate passenger transport insurance required under Queensland legislation.

For your own peace of mind, we recommend that all passengers hold suitable travel insurance.

Passenger Responsibilities

The mobile phone number supplied with your booking will be used to contact you if required. Please ensure your phone is switched on and accessible, particularly after your flight has landed.

If paying by cash, please have the correct amount or as close as possible. If payment is made using large denomination notes ($50 or $100), we may request payment by card.

Waiting Times

Airport Transfers

Your driver will wait for up to 30 minutes after your flight has landed. If we are unable to contact you after repeated attempts, the booking will be treated as a no-show and any deposit or payment made will be forfeited.

All Other Transfers

Drivers will wait up to 30 minutes from the scheduled pickup time. Delays exceeding 30 minutes may incur a $20 waiting fee.

Additional stops must be arranged prior to travel and may incur additional charges at the driver's discretion.

Food & Drinks

To help maintain a clean and comfortable environment for all passengers, food and drinks are not permitted in the vehicle, with the exception of sealed bottled water.

Child Safety Seats

Baby seats and booster seats are available upon request for $15 and must be booked in advance.

Under Queensland law, children aged 0 to 6 years must travel in an approved child restraint.

If a required child restraint is not requested when booking, we reserve the right to cancel the booking and any deposit paid may be forfeited.

Luggage

If you are travelling with oversized luggage, sporting equipment or excess baggage, please contact us before booking so we can allocate a suitable vehicle.

Privacy

We respect your privacy. Any personal information collected by phone, email, text message or through our online booking form is kept strictly confidential and is used solely for processing your booking, communicating with you regarding your reservation and meeting any legal obligations.

Your personal information will never be sold or disclosed to third parties except where required by law.